Subject: Request for cancellation of subscription and refund

Dear customer care team,

I am writing to you to carefully request the immediate cancellation of my subscription, as the service did not meet my expectations and caused me great disappointment.

In addition, I have noticed that a new charge for the monthly payment was made without my authorization, a situation that seems inadequate to me and that I want to resolve as soon as possible.

Therefore, I request the following:

The definitive cancellation of my subscription.

The refund of the last payment made.

I thank you for your prompt attention and look forward to a favorable solution.

Sincerely,

Enrique Herrara Fierra