Immediate request to stop withdrawals and full refund following subscription cancellation in April 2025
complete
A
Amine HACHELAF
Madame, sir,
I would like to contact you regarding my DesignSense AI subscription, which I expressly cancelled in April 2025. Despite this confirmed cancellation, I am stunned to see that withdrawals continue to be made from my bank account without authorization.
I am formally asking you to:
The immediate end of any future withdrawals from my account.
Full reimbursement of amounts taken unduly since April 2025, for a total of 191.88 €, within 7 working days.
In the absence of a response within 48 hours and rapid regularization, I will be forced to report this abusive practice to my bank, to the consumer protection authority, and to initiate the necessary proceedings.
I remain at your disposal for any additional justification and ask you to kindly acknowledge receipt of this message by return.
regards
S
Shirish K
marked this post as
complete
S
Shirish K
Hi Amine, we have cancelled your subsription to DesignSense Upscale. It seemed like you had subscribed to both of our products DesignSense Render and DesignSense Upscale.
If you ever need interior renders please check it out again. We have newer rendering AI engine with higher quality and details
S
Shirish K
marked this post as
under review